Shipping Policy

Updated: 24 August 2026

At Allora Jade, we want your order to arrive safely and as quickly as possible.
Below is everything you need to know about our shipping timeframes, rates, tracking, and important delivery information.

Shipping Rates

Australia

Free Shipping on all orders $79 AUD+
Flat Rate $9.95 AUD for orders under $79 AUD

USA

Free Shipping on orders $50 USD+
Flat Rate $7.00 USD for orders under $50 USD

Shipping rates are calculated and displayed at checkout. If no shipping option appears, we currently do not ship to your location — feel free to email us if you have questions.

Where We Ship From

We ship from:

Our Australian fulfilment centre
Our international fulfilment centre

Your order may be shipped from either location depending on stock availability and the items purchased. This does not affect the shipping timeframe shown at checkout.

Delivery Timeframes

6–12 business days

Rural areas

Please allow a few extra days, as delivery to these regions can take slightly longer.

Delays

Severe weather, holiday peaks, customs inspections, or courier backlogs may occasionally cause unexpected delays. We will contact you if there is a significant delay affecting your order.

Order Processing Time

Orders are typically processed and dispatched within 1 business day.
Once processed, you will receive a shipping confirmation email with your tracking number.

Tracking Your Order

Your shipping confirmation email will include:

your tracking number, and
a direct link to track your parcel.

Tracking may take 1–3 business days to activate, depending on the courier.
If tracking appears inactive but your order is within the expected timeframe, this is normal.

If you have any concerns, please contact us.

Important: Shipping Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

If the address provided is incomplete or incorrect:

the courier may be unable to deliver your parcel, and
your parcel may be returned to the courier’s depot or marked undeliverable.

If your parcel is returned to us due to incorrect, incomplete, or uncollected delivery:

we do not automatically resend it
you will need to contact us to arrange redelivery
a $20.00 AUD re-shipping & handling fee applies

We cannot guarantee address changes once an order has been processed.

Undeliverable Parcels

If tracking shows your parcel was:

returned to sender due to incorrect/incomplete address, or
returned because it was not collected from the local post office within the required timeframe

please email us at orders@allorajade.com.au with your order number.
A $20.00 AUD re-shipping & handling fee will be required to resend the parcel.

“Delivered” but Not Received

If your tracking shows Delivered but you cannot locate your parcel, please first:

Check your mailbox, front door, side entrance and any other safe place around the property.
Check with household members, neighbours, reception or building management who may have accepted or collected the parcel on your behalf.
Review any Proof of Delivery photographs supplied by the courier.

If the parcel is still unable to be located, please contact us as soon as possible, preferably within 24 hours of the delivery scan.

We will review the available tracking and Proof of Delivery information and provide you with the courier and tracking details required to investigate the delivery. Where necessary, you may also be asked to contact the courier directly to request GPS delivery confirmation or additional driver information, particularly where the courier requires verification from the recipient.

Please note that a parcel being reported as missing after a delivery scan does not automatically qualify for a refund or replacement. Each delivery enquiry will be assessed using the courier's tracking information, GPS data where available, Proof of Delivery photographs and the outcome of any courier investigation. If the courier confirms that the parcel was incorrectly delivered or otherwise not successfully delivered, we will work with you to provide an appropriate resolution. Where the courier confirms that the parcel was correctly delivered to the nominated delivery address, any subsequent loss or theft after delivery may need to be reported to the courier, building management or local authorities as appropriate.

If you have previously experienced parcel theft or unsecured deliveries at your address, we strongly recommend using a secure alternative delivery address, such as a workplace, trusted friend or family member, or an Australia Post Parcel Locker.

Returns & Exchanges

For returns, exchanges, and refunds, please refer to our Returns Policy.
Customers are responsible for return postage.

Customs & Import Fees (International Orders)

For international customers, customs duties or taxes may apply depending on your country’s regulations. These fees are the responsibility of the buyer.

We recommend checking with your local customs office if unsure.

Need Help?

If you have any questions, please contact us via our Contact Us page or email enq@allorajade.com.au — we’re always here to help.

Happy Shopping
Team at Allora Jade ✨