Returns
Easy and hassle-free Returns
We accept returns for any reason for a refund within 30 calendar days delivered to us from the date you receive your order as evidenced by the courier's tracking information.
You can return anything, except earrings for hygiene reasons.
Store credit will be issued for returns delivered to us more than 30 calendar days.
To complete your return, you must contact us first via email: enq@allorajade.com.au or our contact us page, we will require a receipt or proof of purchase or order number. We will provide you a return reference number and the postal address for your return purchase. Do not return your item(s) before contacting us first.
You have 30 days from the date you receive your parcel to initiate and return your item(s) for a refund or store credit.
Items must be in their brand-new, unused condition with their original tags and packaging. Any items that have been worn, damaged, washed or altered in any way will be rejected.
Any orders purchased with store credit/ gift card is not eligible for return or exchange.
For more detailed information regarding our Return Policy, please see our full terms and conditions by clicking here.